Refund policy

Returns, Exchanges & Refunds

We offer returns and exchanges on full-priced products purchased online, subject to the conditions below.
Sale items are excluded unless faulty.

Return Conditions

  • Timeframe: Garments must be returned within 14 days from the date your order was delivered.

  • Condition: Items must be in saleable condition — clean, unworn, unwashed, unaltered, with original tags attached. Any garments that have been worn, damaged, altered, or washed will not be accepted.

  • Sale Items: No returns or exchanges on sale items unless deemed faulty. Discounts cannot be applied retrospectively.

  • Discount Code Purchases: Items purchased using a discount code are eligible for return or exchange. Refunds or exchange values will be based on the discounted price paid, not the original price.

How to Request a Return or Exchange

  • Email info@ryulabel.com with your order number and request details.

  • Please do not send requests via Instagram DM, as messages can be lost.

  • We aim to respond within 2–3 business days.

  • If your request is accepted, we will provide instructions on how and where to send your return.

  • Items sent back without prior approval will not be accepted.

  • All approved returns must be shipped within 5 days of receiving return approval.

  • All garments go through a multi-step inspection process upon return, which may take 4–5 business days.

Exchanges

Domestic (Australia)

  • We offer one free return shipping label per order for size/style exchanges or refunds.

  • Once we receive and approve your returned item, we will dispatch the requested exchange.

  • For any price differences, we will communicate and process payment or refunds accordingly.

International

  • For size/style exchanges, international customers must provide their own return shipping label and send the item to our Sydney, Australia office.

  • Once the original item is received and approved, we will provide one-time free shipping for the exchanged item back to you.

  • Only one exchange per item is allowed.

Refunds

  • We will notify you once we’ve received and inspected your return. If approved, refunds will be processed back to your original payment method within 10 business days.

  • Please note, banks and credit card providers may take additional time to process the refund.

  • Refund amounts will exclude any original shipping charges (shipping fees are non-refundable).

  • If more than 15 business days have passed since your refund approval and you haven’t received it, please contact us at info@ryulabel.com.