Privacy policy

 

 

Introduction

This is the Privacy Policy of 'rYU' FRANKIE RYU ASH PTY LTD ABN 84 672 791 025 (“RYU,” “we,” “us,” and when referring to us, “our”). We are committed to safeguarding the privacy of our contacts, customers, suppliers, and employees (“you,” and when referring to you, “your”) in compliance with the Australian Privacy Principles outlined in the Privacy Act 1988 (Cth) (Privacy Act). This Privacy Policy outlines how we collect, store, use, and disclose your personal information under the Australian Privacy Principles.

Contact Information Update

For any privacy-related inquiries or to contact us regarding this Privacy Policy, please use our updated email address: info@ryulabel.com.

Changes to the Privacy Policy

We reserve the right to amend this Privacy Policy. Continued use of our Services indicates your acceptance of any changes. The updated Privacy Policy can be found on our website.

Information We Collect About You

  1. Personal Information

    • Your name, residential and delivery addresses, telephone numbers, email, and other electronic addresses.
    • Date of birth and gender.
    • Body size and style preferences.
    • Personal hobbies.
    • Commercial information, such as products purchased, considered, or viewed.
    • Financial information, including credit or debit card details used in transactions.
    • Feedback, complaints, and details of returned products and provided refunds.
    • Sensory/biometric information, like CCTV images in our stores.
    • Details of employment history, education, professional qualifications, and referees for job applicants.

  2. Other Information

    • Website Browsing Information, including IP address, location, date, time, browser type, internet service provider, web pages visited, and geolocation.
    • Cookies: We use cookies for personalisation and to track session and cross-session activities. You can manage cookie preferences in your browser settings.

How We Collect Your Personal Information

  1. Directly from You

    • When you shop in our stores or purchase/order services on the rYU website.

  2. From Third Parties

    • Social media and video sharing sites.
    • Google Maps service for store location.
    • Social media reporting tools.

How We Use Your Personal Information

We collect, hold, and use personal information to improve services, conduct analytics, communicate with you, and more. See the Privacy Policy for a detailed list.

Disclosing Your Personal Information

We disclose personal information in specific circumstances outlined in the Privacy Policy, including to related companies, third-party service providers, and government agencies as required by law.

Opting Out of Marketing Communications

You can opt out of receiving newsletters and updates by using the “unsubscribe” option in our marketing emails.

How We Hold Personal Information and Keep it Secure

We use a combination of hard copy and electronic files, implementing security measures to safeguard your information.

Access & Correction of Information About You

If you'd like to request access to or correction of your personal information, please contact us at info@ryulabel.com.

Privacy Complaints and Further Information

For privacy-related queries, contact us first. If unsatisfied, you may contact the Office of the Australian Information Commissioner.

Governing Law

This Privacy Policy is governed by Australian law, including the Privacy Act 1988 (Australia) and the Australian Privacy Principles.

Changes

Any changes to our Privacy Policy will be posted on our website.

Contact Details

If you have questions, please reach out to us via email at info@ryulabel.com.